Jiliaps Privacy Policy

Jiliaps is a trusted online betting and gaming platform in Bangladesh. We believe that protecting your personal information is a fundamental right. This Privacy Policy reflects our responsibility and commitment to our users.

In this policy, "data" refers to any information that can identify you, directly or indirectly. This Privacy Policy applies to:

• For users of our website (jiliaps.bet)
• For Jiliaps Mobile App Users
• For all registered members
• For anyone who contacts us through any channel

Jiliaps consistently adheres to current international data protection standards and is committed to respecting your privacy.

Jiliaps collects information in several ways. A detailed breakdown is provided below:

Directly Provided Information

• Registration Details: Full name, date of birth, mobile number, email address
• Identity Verification Information (KYC): National ID number, passport, or a copy of the driving license
• Address: Current and permanent address
• Payment Information: Mobile banking number (Mobile Pay/Nagad/Rocket), bank account details
• Support Messages: Conversations with the support team

Automatically Collected Data

Jiliaps uses the information collected for the following purposes:

• Account Management: For account creation, verification, and management.
• Transaction Processing: To process deposits, withdrawals, and other financial transactions.
• Customer Support: To address your questions and resolve any issues.
• Security Assurance: To prevent fraud, money laundering, and other illegal activities.
• Service Improvement: To improve platform performance and enhance the user experience.
• Legal Compliance: To meet regulatory requirements.
• Contact: To send important updates, promotional offers, and notifications (with your consent only).

Jiliaps uses cookies and similar tracking technologies to enhance your browsing experience.

Cookie Types

• Essential Cookies: Required for login sessions, security, and core functionality. These cannot be disabled.
• Performance Cookies: For monitoring platform speed and performance. Used on the basis of consent.
• Functionality Cookies: To remember your preferences (language, theme).
• Analytics Cookies: For collecting usage statistics. These rely on anonymized data.

Non-essential cookies can be managed through your browser settings, though doing so may limit certain platform features.

Jiliaps may share information with third parties only in the following limited circumstances:

• Payment Processors: Minimal data is shared with payment gateways such as Mobile Pay, Nagad, and Rocket solely to process transactions.
• Legal Obligations: In response to a court order or a lawful request from a regulatory authority.
• Fraud Prevention: Necessary information shared with fraud detection partners.
• Business Changes: In the event of a company merger or acquisition, members will be given advance notice.

Jiliaps retains your information for specific periods:

• Active Account: All data is retained for as long as the account remains active.
• Closed Accounts: Transaction records are retained for up to 5 years in accordance with legal requirements.
• KYC Documents: 7 years from the date of the last transaction.
• Customer Support Records: 2 years from the date of resolution.
• Marketing Information: Deleted immediately upon withdrawal of consent.

After the retention period, data is securely deleted or anonymized.

As a Jiliaps member, you have the following rights over your personal data:

Jiliaps is strictly prohibited for anyone under the age of 18. We do not knowingly collect personal information from minors.

• Age verification is mandatory at the time of registration.
• If a minor's account is identified, it will be immediately suspended and all associated data will be deleted.
• If a parent or guardian believes their child has created an account, please contact support.

Jiliaps uses certain third-party services that operate under their own privacy policies:

• Payment Gateway: Mobile Pay, Nagad, Rocket — used solely to process transactions.
• Analytics Services: For reviewing platform usage — all data is anonymized.
• Fraud Detection: Fraud prevention system — limited data for security purposes.
• Cloud Storage: Encrypted cloud servers for secure data storage.

These services are bound by data processing agreements with us and handle your information strictly under our instructions. They are not permitted to use your data for their own purposes.

Jiliaps may update this Privacy Policy as needed. In the event of changes:

• You will be notified by email or on the platform before any significant changes take effect.
• The date of any change will be noted in the "Last Updated" section at the top of the page.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.
• If you do not agree to the updated policy, please contact support to close your account.

The latest version of this Privacy Policy is always jiliaps.bet/privacy-policy Available on the page.

For any privacy-related questions, requests, or complaints, please get in touch with us:

• Email: support@jiliaps.bet
• Live Chat: The chat button at the bottom right of the platform
• Time: 7 days a week, 24 hours a day

Our privacy team, at all times, upholds the highest 7 business days will respond within. For urgent matters, reaching out via Live Chat ensures faster assistance.